Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Returns Period
You may return most items within 30 days of receipt for a refund or exchange of equal or lesser value.
Custom-made orders and clearance items are final sale and cannot be returned or refunded.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the same condition in which they were received
- In their original packaging
- Returned with the original receipt or proof of purchase
How to Return an Item
To initiate a return, please contact our Client Care team at:
Once your return request is approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The incorrect item was received
- The item has a verified defect
We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item reaches us safely.
Shipping costs are non-refundable.
Inspection & Refund Processing
Once we receive your returned item, it will be inspected to ensure it meets return eligibility requirements.
We will notify you by email regarding the approval or rejection of your refund.
Approved refunds will be processed within 7 business days. Please note that your financial institution may require additional processing time before funds are reflected in your account.
Exceptions
Custom, personalized, and made-to-order pieces are final sale and are not eligible for return or refund unless they arrive damaged or defective.
Please carefully review your order before purchasing.
Questions
If you have any questions regarding your return, please contact:
